Shipping Schedule

All products are shipped via EMS or USPS (unless expedited shipping is chosen at checkout) from our California warehouse Monday through Friday, excluding holidays. Please also allow a 1-2 business days to process your order. Please note: During high volume periods orders may take longer to process and ship from our warehouse. We make every effort to ensure timely delivery of your goods, shipping time may be up to 10-15 Days, please wait or contact customer service.. After a shipping label has been created, we will email the tracking number to the email address you provided at checkout. 

Rainculvert cannot possibly guarantee the security of the drop-off location on the order and is not responsible for lost or stolen shipments. If you have not received the package after the carrier indicates that the shipment has been delivered, we will initiate and investigation on your behalf. The carrier will determine if the claim is valid and the order should be replaced or refunded. Carrier claims can take 10-14 days to process and the outcome is not guaranteed.

Tracking Your Package

Once your order is shipped, you will receive a tracking number via email, if you have provided the correct email. If you do not receive your tracking number, log in to your account and check if your email address is incorrect. You may also see your tracking information online in your account.

Invalid Tracking Numbers

This usually happens during the time that the warehouse sends a confirmation to the warehouse that the order has been shipped. Once a tracking number is established with EMS or USPS, they actually need to scan the label for the tracking number to begin working. If you get this message trying to track your package, try again the next day and it should work then.

Returned To Sender Packages

If your package is not successfully delivered and is sent back to Rainculvert by the carrier, we will contact you to provide the option of reshipment or a refund of the merchandise, excluding any shipping fees.

Refused Shipments

If you refuse your shipment from Rainculvert, you are responsible for the original shipping charges, and any duties, taxes and/or customs charges on the package (both original and return shipments), plus the cost of returning the package to Rainculvert.